The Private Driver
for International Visitors

Yes. Prices display in GBP, USD, and EUR at booking. Payment is processed through Stripe or Revolut and charged in your chosen currency with no hidden FX markups on your card statement. We accept all major credit and debit cards, plus PayPal and bank transfer. Cash and cheques are not accepted. A small processing surcharge may apply on certain card types.

Every airport transfer includes real-time flight tracking and 60 minutes of complimentary wait time after your plane lands. If your flight is delayed, your chauffeur is still there — we adjust automatically. Additional wait beyond the first hour is billed at £100 per hour, in 15-minute increments. In the rare event you miss your flight entirely, contact us as soon as possible — the original booking is non-refundable per our terms, but we will help you rebook for your new arrival.

Your chauffeur waits inside the arrivals hall, past customs, holding a name board with your surname. The day before your arrival we email you the exact meet-and-greet point for your specific terminal — each London airport and each terminal has a designated pick-up spot inside Arrivals Hall. You will also receive your chauffeur's direct phone number and photo. No need to search — they will find you.

Saloons (Budget, Executive, First Class) fit approximately 2 large plus 2 cabin bags, or up to 4 cabin bags. Executive and First Class MPVs (Mercedes V-Class) accommodate around 5 large plus 3 cabin bags, or up to 12 cabin bags. If you are travelling with skis, golf clubs, oversized items, or extra suitcases, tell us at booking — we will assign a larger vehicle at no extra charge where possible.

Yes. All Chauffeurz chauffeurs are TFL licensed, London-based, and speak fluent English. Many also speak a second language — Spanish, French, Italian, German, Portuguese, Romanian, Arabic, Hindi, Urdu or Punjabi among others. If you would prefer a chauffeur who speaks your language, request it at booking and we will match where availability allows.

Your quoted price includes the vehicle, chauffeur, standard tolls, and ULEZ where relevant. Where applicable, airport pickup fees, the Congestion Charge (£15 through the CCZ), and any late-night surcharge (10% between 22:00 and 06:00) are shown transparently in the quote — no surprises after your journey. Gratuities are entirely optional. Our chauffeurs are independent professionals paid per job; tips are welcome for exceptional service but never expected.

For airport transfers and one-way journeys: free cancellation up to 12 hours before pickup; 50% retained between 6 and 12 hours; no refund under 4 hours. Hourly hire: free up to 24 hours; 50% retained between 12 and 24 hours; no refund under 12 hours. Daily hire spanning multiple days: free up to 48 hours; 50% retained between 24 and 48 hours; no refund under 24 hours. Refunds process within 14 business days. Card processing fees are non-refundable.