The Private Driver
for International Visitors

Yes, statistically and practically. Every Chauffeurz driver holds a Transport for London Private Hire badge, passes a full Enhanced DBS criminal record check, and undergoes continuous safety training. Uber uses algorithm-assigned drivers with rotating turnover, so you never know your driver until they arrive. With Chauffeurz you receive the driver's name, phone number, photo and vehicle details before pickup. American families visiting London consistently rate this predictability as their primary reason for choosing a private driver over ride-hail apps.

Yes. Prices display in GBP, USD, and EUR at booking. Payment is processed through Stripe or Revolut and charged in the currency you select, with no hidden FX markups appearing on your card statement days later. We accept all major credit and debit cards. Cash and cheques are not accepted. Canadian dollar and Australian dollar are in progress; for CAD or AUD payment, contact us directly by WhatsApp or phone. A small processing surcharge may apply on certain card types.

Tipping is not obligatory in the United Kingdom for private chauffeur services. Our fixed prices include the driver's fee in full. If your chauffeur goes above and beyond, a discretionary tip of 10 to 15 percent is welcomed but never expected. Unlike New York or other American cities, London chauffeurs are salaried professionals paid per job, not tip-dependent restaurant staff. Feel free to skip the tip entirely if the service was standard.

Every airport transfer includes real-time flight tracking and 60 minutes of complimentary wait time after your plane lands. If your flight is delayed, your chauffeur is still there, no action needed from you. Additional wait beyond the first hour is billed at £100 per hour, in 15-minute increments. In the rare event you miss your flight entirely, contact us as soon as possible. The original booking is non-refundable per our terms, but we will help you rebook for your new arrival.

Your chauffeur waits inside the arrivals hall, past customs, holding a name board with your surname. The day before your arrival we email you the exact meet-and-greet point for your specific terminal, since each London airport and each terminal has a designated pick-up spot inside Arrivals Hall. You will also receive your chauffeur's direct phone number and photo. No need to search or worry about signs in a foreign language, they will find you.

Yes. All Chauffeurz chauffeurs are TFL licensed, London-based, and speak fluent English. Many also speak a second language, including Spanish, French, Italian, German, Portuguese, Romanian, Arabic, Hindi, Urdu and Punjabi among others. If you would prefer a chauffeur who speaks your language, request it at booking and we will match where availability allows.

Your quoted price includes the vehicle, chauffeur, standard tolls, and ULEZ (Ultra Low Emission Zone) where relevant. Where applicable, airport pickup fees, the London Congestion Charge (£15 through the CCZ), and any late-night surcharge (10 percent between 22:00 and 06:00) are shown transparently in the quote, with no surprises after your journey. American visitors: this means the number you see is the number you pay, in the currency you selected.

For airport transfers and one-way journeys: free cancellation up to 12 hours before pickup; 50 percent retained between 6 and 12 hours; no refund under 4 hours. Hourly hire: free up to 24 hours; 50 percent retained between 12 and 24 hours; no refund under 12 hours. Daily hire spanning multiple days: free up to 48 hours; 50 percent retained between 24 and 48 hours; no refund under 24 hours. Refunds process within 14 business days. Card processing fees are non-refundable.