We answer in seven languages
Contact Chauffeurz
Tell us what you need and we will point you at the fastest way to get it done. A fixed price for a transfer takes sixty seconds through the booking form. A private day journey, a driver for several days or a corporate account is better handled by a person, and there is one at the end of every channel below.
Which channel, and how quickly
Every route reaches the same team. They do not all reach it at the same speed, and one or two of them cannot do the job at all. This table saves you finding that out the slow way.
| What you need | Fastest route | Typical response |
|---|---|---|
| A fixed price for an airport transfer | The booking form, which quotes instantly and takes the reservation | Immediate |
| A journey today, or within four hours | Telephone, not email | Immediate |
| Your chauffeur has not appeared | Telephone, at any hour | Immediate |
| A private day journey or a custom itinerary | WhatsApp, or the form below | Within 2 hours |
| A driver for several days | The form below, with your dates | Within 2 hours |
| A corporate account or travel trade rates | The form below, marked business | 1 working day |
| Something left in a vehicle | Telephone first, then email with the detail | Same day |
| A complaint about a journey | Email, in writing, within fourteen days | Acknowledged in 2 working days, answered within 28 |
| An existing booking to change or cancel | Reply to your confirmation email, or telephone | Within 2 hours |
Every way to reach us
Telephone
The fastest route for anything happening today, and the only one worth using if a chauffeur has not arrived. We answer in English, Spanish, Portuguese, French, Italian, German and Arabic.
Answered around the clock
Best if you are abroad, roaming, or would rather not pay for an international call. Send your dates, your flight and how many of you there are, and we will come back with options.
Usually within minutes
Right for anything that needs a record: quotations, itineraries, invoices, complaints and account applications. Please include your booking reference if you already have one.
Within 2 hours in office hours
Instant quote
Enter your pick up, your destination and your date, and you have a fixed price without speaking to anybody. No account needed to see the number. This is faster than any message you could send us.
Immediate, 24 hours a day
Support desk
For an issue with an existing booking, a payment query, or anything you want tracked to a resolution rather than sitting in an inbox. You can also report an issue directly.
Same working day
Post
450 Bath Road, Heathrow
Chauffeurz Premium Services Ltd, 450 Bath Road, Heathrow, West Drayton, UB7 0EB. Company number 15328967. Written notices, formal correspondence and data requests may be sent here.
Please email as well, post is slow
Send us the details
Tell us about the journey
The more you give us here, the fewer emails it takes. Dates, times, how many passengers, how much luggage, and the flight number if you are landing. If something is not settled yet, say so and send it anyway.
Specialist enquiries
These reach the same address. Putting the tag in your subject line gets them to the right person on the first pass instead of the second.
| Enquiry | Where to send it |
|---|---|
| Corporate account application | Email with BUSINESS ACCOUNT in the subject, or read Business Travel first. Accounts are available to United Kingdom companies subject to credit checks, invoiced weekly on fourteen day terms. |
| Travel agents, tour operators and concierge | Email with TRADE in the subject, or see Trade Partners for the booking process and commercial terms. |
| Driving for us | Apply through Become a Chauffeur. We never charge a fee to join our network, and we pay partners into an account in their own name. |
| Other roles and partnerships | Register to work with us, or email with CAREERS in the subject. |
| Lost property | Telephone first, because the vehicle may still be in service and reachable. Follow up by email with the date, time, route and a description of the item. |
| Complaints | Email with COMPLAINT in the subject, within fourteen days of the journey. We respond within twenty eight days. If we cannot resolve it, you may go to Transport for London as our licensing authority, or to Citizens Advice. |
| Data protection requests | Email with DATA REQUEST in the subject. Access, correction and deletion requests are free and answered within one calendar month. See our Privacy Policy. |
| Press and media | Email with PRESS in the subject, with your outlet, your deadline and what you need. |
Head office
Chauffeurz Premium Services Ltd
450 Bath RoadHeathrow
West Drayton, UB7 0EB
United Kingdom
We sit on the northern perimeter of Heathrow, roughly five minutes from Terminals 2, 3 and 5. It is an operational base rather than a walk in office, so please telephone or email before visiting.
Company number 15328967, registered in England and Wales. Licensed by Transport for London as a private hire vehicle operator, licence number 010942, which you are welcome to verify on the TfL licence checker.
Before you write to us
Four things people ask most often, already answered, in case one of them is why you came to this page.
| Question | Short answer |
|---|---|
| My flight is delayed, what do I do? | Nothing. We track the flight, and your sixty free minutes start when it lands. More on airports. |
| Can I cancel, and what does it cost? | Free beyond twelve hours on a one way transfer, fifty per cent between four and twelve. Full policy. |
| Is there a charge for paying by card? | No, none, on any accepted method. More on prices. |
| How much luggage fits? | It depends on the vehicle category. The allowances are listed here. |
Know your dates already?
Skip the correspondence. A fixed price takes a minute, and you can hold the booking without speaking to anybody.
Get your fixed price Ask us on WhatsApp450 Bath Road, Heathrow, West Drayton, UB7 0EB. Telephone +44 (0203) 826 4125. Email contact@chauffeurz.london.
